Privacy Policy

1. Service and responsible organization

This Privacy Policy applies to the Paloo Android application, its support channels, account administration, safety review, and the pages linked from this site. Paloo is published on Google Play under the developer name AsianCambo and operated by Asian Cambo Holdings Limited. “Paloo,” “we,” “us,” and “our” refer to this service and operator.

Paloo is intended for people aged 18 or older. A person under 18 must not create or use an account. Age declarations and limited eligibility signals may be used to apply that rule, investigate suspected minor access, and meet platform or legal obligations.

2. Information we receive

Accounts and profiles

Depending on the sign-in options and choices available, we may handle an account or profile ID, email address or phone number, authentication information, display name, age declaration, language, region, profile image, biography, interests, settings, and account-recovery details.

Messages, media, and calls

We process text, selected photos or videos, voice messages, support correspondence, reports, blocks, and content you choose to exchange. When you start or accept a one-to-one audio or video call, live audio or video is technically processed so participants can communicate. We may also handle call times, duration, connection quality, participant identifiers, and diagnostic events. Paloo does not intentionally record calls unless a separately described feature and valid consent allow it.

Device and activity information

We may receive an IP address, device model, operating system, app version, language, time zone, network type, feature interactions, crash details, diagnostics, security events, and approximate location derived from an IP address. We may receive advertising ID and purchase status when those functions are enabled.

3. Camera, microphone, and choices

Paloo requests optional access in context. You can deny or revoke permissions through Android settings, although a related feature may then be unavailable.

Camera and microphone access is not used to select advertising. A permission by itself does not mean information is uploaded or retained.

4. Purposes and lawful bases

• create, authenticate, recover, and protect accounts;
• provide profiles, messaging, selected media, voice messages, and user-initiated one-to-one audio or video communication;
• send service, security, support, transaction, and policy notices;
• diagnose crashes, measure performance, and improve reliability;
• detect spam, impersonation, scams, harassment, fraud, unlawful content, and security threats;
• review reports and appeals and apply the Terms of Use and Child Safety Policy; and
• comply with applicable law, legal process, reporting duties, and safety requests.

Where a legal basis is required, it may be performance of our agreement, consent, legitimate interests in operating and securing Paloo, compliance with legal obligations, or protection of vital interests in an emergency. The basis depends on the activity and applicable law.

5. Disclosure and international processing

Relevant information may be shared with providers supporting hosting, authentication, real-time communication, content delivery, moderation, support, analytics, security, fraud prevention, advertising, and payments. Google Play may process payment credentials; we may receive product, transaction, purchase-state, refund, country, currency, and entitlement information rather than a complete card number.

We may disclose information to another user when you choose to share it, to authorities when law or a serious safety need requires it, or during a merger, restructuring, or transfer with appropriate safeguards. Providers may process information in countries other than where it was collected. We use legally recognized transfer safeguards where required. We do not sell personal information for monetary payment, although local privacy law may classify certain advertising disclosures differently.

6. Retention, security, and deletion

We retain information for as long as reasonably needed for the purpose collected, an active account, safety, fraud prevention, disputes, legal duties, and controlled backup cycles. Transaction, tax, accounting, refund, and chargeback records may be retained for a legally required period, which can be up to seven years in some jurisdictions. Safety and security records may remain while reasonably needed to protect users or comply with law.

We use access controls, encryption in transit, logging, monitoring, provider review, and incident-response practices designed to protect information. No online service can promise complete security. Paloo provides in-app account deletion and an external route through the Account Deletion guide. Suspension or hiding a profile is not deletion.

7. Rights and children

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or an advertising opt-out. We may verify identity proportionately and may limit a request to protect another person, preserve safety evidence, or comply with law.

Paloo is not directed to children and does not permit anyone under 18 to hold an account. The Child Safety Policy explains prohibited conduct, reports, blocking, review, CSAM handling, and the designated contact.

8. Contact and updates

Privacy questions can be sent to peppermeli403@gmail.com.

We may update this Policy when Paloo, its providers, safety practices, or applicable law changes. The current page shows its effective date.