Delete Your Paloo Account

1. Delete inside the app

To submit an in-app deletion request:

1. Open Paloo and sign in to the account you want to remove.
2. Open your profile or account settings.
3. Select Account, then Delete account or the equivalent deletion control.
4. Review the warning, confirm that you understand the action, and submit the request.

If you cannot sign in, use the external request below. Do not create a new account just to request deletion.

2. Request deletion by email

Send a request to peppermeli403@gmail.com with the subject Paloo account deletion request. Include the account email or user ID, the country or region used for the account, and enough non-sensitive information for us to locate the account. Do not send passwords, payment card numbers, government ID scans, or private images.

We may ask for proportionate account-ownership verification before acting. This protects accounts from unauthorized deletion. If you have an urgent child-safety concern, use the Safety Center as well.

3. What deletion removes

After verification and processing, we aim to remove or de-identify the account profile, login association, settings, messages or media stored in the account, and ordinary service data connected to that account where those records are not needed for another user, safety, security, or legal reason.

Content you shared with another user may remain in that person's copy or conversation context. Some technical backups may take time to cycle out. Deletion cannot undo messages already viewed, copied, reported, or lawfully preserved by another person.

4. Limited retention

We may retain a limited record when reasonably necessary for fraud prevention, abuse and child-safety investigations, security logs, disputes, chargebacks, tax or accounting duties, legal claims, or compliance with a lawful request. We restrict access and delete or anonymize retained information when the reason for keeping it ends.

We may also keep a suppression or safety record so that a terminated account cannot immediately recreate the same harmful activity. Retention does not mean the account remains active.

5. Google Play purchases

Deleting Paloo does not automatically cancel a Google Play subscription. Open Google Play, manage your subscriptions, and cancel any recurring purchase separately. Google may retain billing records and we may retain purchase status, transaction identifiers, refund, tax, or entitlement records when required for billing, accounting, fraud prevention, or legal compliance.

Deleting an account may end access to paid features or entitlements tied to that account. Refund requests are handled under the applicable Google Play rules and purchase terms.

6. Processing and contact

We process a complete request after reasonable verification and within a period required by applicable law or reasonably necessary for the checks above. The timing can vary if the request is incomplete, disputed, or connected to a safety investigation. We will use the contact route supplied with the request if clarification is needed.

For questions about deletion or the Privacy Policy, contact peppermeli403@gmail.com.